> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepmerge.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Deepmerge connections and sign-in

> Troubleshoot common Deepmerge connection issues: missing browser sign-in, API key prompts, tools not saving context, and stale connector state.

<AccordionGroup>
  <Accordion title="The browser didn't open to sign in">
    The first connection always opens a browser window to sign in. If it didn't, the
    tool may not have finished adding the server. Re-run the connect step for your tool,
    then look for a sign-in prompt. In Claude Code, run `/mcp`, select **Deepmerge**, and
    press Enter to trigger it again.
  </Accordion>

  <Accordion title="It asks for an API key">
    It shouldn't. Deepmerge never uses an API key; you sign in through your browser. If a
    tool insists on a key, you've likely picked the wrong server type. Use the **HTTP** /
    remote MCP option and the URL `https://app.deepmerge.ai/mcp`.
  </Accordion>

  <Accordion title="The tool connected but isn't saving anything">
    Some tools only load a new connection after a restart. Close and reopen the tool (or
    start a new chat), then ask it to save something. If it still does nothing, ask it
    directly: "Are you connected to Deepmerge? Save a test memory."
  </Accordion>

  <Accordion title="I connected but see nothing on my dashboard">
    Connecting a tool does not create any memories on its own; your tools save memories as
    they work. Ask a connected tool to [save its first context](/workflow), then refresh
    [your dashboard](https://app.deepmerge.ai).
  </Accordion>

  <Accordion title="ChatGPT doesn't show the option to add a server">
    Custom MCP servers in ChatGPT need **developer mode**, available on the Plus, Pro,
    Team, Enterprise, and Edu plans. Turn it on under **Settings → Apps → Advanced
    settings**, then try [connecting again](/setup/chatgpt).
  </Accordion>
</AccordionGroup>

Still stuck? Email [support@deepmerge.ai](mailto:support@deepmerge.ai).